- You have 14 days from receiving the order to withdraw, no reason needed
- Tell us by e-mail or through the return form on the site
- We refund within 14 days of getting the item back
- Return postage is paid by the customer
- Piercing jewellery is not accepted back for hygiene reasons
This page explains how to return a piece that did not suit you and what to do if something is wrong with it. The full terms of purchase are in the Distance contract.
The seller is SIA BLACK DIAMOND GROUP, registration number 40203194764, Krišjāņa Valdemāra iela 149, Riga, LV-1013. Returns go to: Krasta iela 1-46, Ozolnieki, LV-3018.
1. Right to withdraw
1.1. Buying in an online shop means you enter a distance contract with us. Under it you have 14 calendar days to withdraw from the purchase without giving a reason. The period starts on the day you receive the order.
1.2. This right comes from the Consumer Rights Protection Law and Cabinet Regulation No. 255 on distance contracts.
1.3. You may try the piece on and examine it as much as you would in a shop. If it has been worn, lost its saleable condition or been damaged, we may reduce the refund or refuse it.
2. How to tell us
2.1. Write to info@diamondsky.lv or fill in the return form in your account. No special form is needed, the order number and the name of the item are enough.
2.2. The deadline is met if you send the message before the fourteenth day ends, even if the parcel reaches us later.
2.3. We confirm and tell you where to send the parcel.
3. How to send the item back
3.1. Send the item within 14 days of telling us about the withdrawal.
3.2. Put everything back in — the box, the tags, the certificate.
3.3. Pack it so nothing gets bent or scratched on the way. While the parcel travels to us it is your responsibility, so it is better to send it tracked.
3.4. Return postage is paid by the customer. We do not accept parcels sent cash on delivery.
4. Refund
4.1. We refund within 14 days of getting the item back and checking that it is in order.
4.2. The money goes back to the same account or card the payment came from.
4.3. The delivery cost to you is refunded as well, but at the cheapest method that was in the cart. If you chose a courier instead of a locker, we keep the difference.
4.4. If you return part of the order, delivery is not refunded.
5. When the right to withdraw does not apply
5.1. The right to withdraw does not apply to:
- piercing jewellery, which we do not take back for hygiene reasons;
- items made to an individual design;
- items with signs of wear, damage, or without tags and packaging;
- gift cards.
5.2. Earrings can be returned. If they have not been worn and the packaging is intact, they are accepted on the usual terms.
6. If something is wrong with the item
6.1. If something is wrong with the item, you have two years from the day of purchase to make a claim. This right comes from Article 27 of the Consumer Rights Protection Law.
6.2. It covers faults that make the item not match the contract: a broken solder joint, a faulty clasp, a stone falling out of an undamaged setting.
6.3. If the fault is confirmed, we repair the piece, replace it with the same one or refund the money. You choose.
6.4. Keep the receipt or the order number, we will find the purchase by it.
7. What counts as wear
7.1. Natural wear and the results of careless use are not faults:
- plating going dull or wearing off. That is wear, not a fault;
- scratches, dents, deformation from a knock or heavy clothing;
- a chain broken by a heavy pendant;
- silver going dark — that is natural oxidation and it cleans off;
- damage from household chemicals, cosmetics, perfume, chlorinated water or a sauna;
- items repaired by someone else.
7.2. Section 9 explains how to make a piece last longer.
8. Damaged or wrong item
8.1. If the parcel arrives crushed or opened, photograph it before unpacking everything.
8.2. Write to info@diamondsky.lv within two days of receiving it and attach the photos.
8.3. If we sent the wrong item or it is missing from the parcel, we pay the return postage.
9. How to look after jewellery
9.1. Take jewellery off when you clean the house, wash dishes or go into the shower, bath or sauna.
9.2. Put it on last, after perfume, cream and hairspray. Cosmetics eat into the plating and cloud the stones.
9.3. Several pieces that rub against each other are better not worn together — they will scratch.
9.4. Do not hang a heavy pendant on a thin or hollow chain, it will stretch or break.
9.5. Store pieces separately, in a box or a pouch, somewhere dry.
9.6. Clean silver with a soft cloth. Ready-made cleaning liquids do not suit pieces with crystals or pearls.
10. Exchange
10.1. You can exchange a piece for another size or model within the same 14 days, on the same terms as a return.
10.2. Write to us what you would like instead. We will work out the price difference and tell you how to send the parcel.
11. Resolving disputes
11.1. Write to info@diamondsky.lv first. Most questions are settled by e-mail within a couple of days.
11.2. If we cannot agree, you may turn to the Consumer Rights Protection Centre of Latvia, Brīvības iela 55, Riga, LV-1010, www.ptac.gov.lv.
11.3. A dispute can also be taken to the European Commission online dispute resolution platform.