DISTANCE CONTRACT

This distance contract (hereinafter — the Contract) is concluded between the owner of the online shop www.diamondsky.lv, SIA BLACK DIAMOND GROUP, registration No. 40203194764, VAT No. LV40203194764, registered address: Krišjāņa Valdemāra iela 149, Riga, LV-1013, Latvia (hereinafter — the Seller), and the buyer (hereinafter — the Buyer) who places an order in the online shop www.diamondsky.lv.

Contacts: e-mail info@diamondsky.lv, phone +371 25604040. Address for returned parcels: Krasta iela 1-46, Ozolnieki, Ozolnieku pagasts, Jelgavas novads, LV-3018, Latvia.

The Contract is drawn up in accordance with the Consumer Rights Protection Law of the Republic of Latvia and Cabinet of Ministers Regulation No. 255 of 20 May 2014 “Regulations on the Distance Contract”.

1. Subject of the contract and entry into force

1.1. The Seller sells and delivers goods, and the Buyer accepts and pays for them in accordance with the Contract.

1.2. The Contract enters into force at the moment when the Buyer has placed an order in the online shop and the Seller has confirmed it by sending a confirmation to the e-mail address provided by the Buyer.

1.3. By placing an order, the Buyer confirms that they have read this Contract and agree to it.

1.4. If the Buyer has not received an order confirmation, the Contract has not been concluded. In this case please contact us at info@diamondsky.lv.

1.5. Before confirming the order, the Buyer may check and correct the data entered, change quantities or remove an item from the basket. After the order has been confirmed, changes are made by the Seller at the Buyer’s request, provided the parcel has not yet been handed over to the delivery service.

1.6. Every order is registered and stored in the online shop database. At the Buyer’s request the Seller sends a copy of the order by e-mail.

2. Goods and their description

2.1. The main characteristics of the goods are stated in the description of each item in the online shop.

2.2. Product images are illustrative. The size of a piece of jewellery, the placement of stones and the shades may differ slightly from the image, as every item is made and assembled individually.

2.3. If an ordered item is not available, the Seller informs the Buyer and offers an equivalent item or refunds the amount paid.

2.4. The Seller has the right to cancel an order if the item is not available, has been withdrawn from sale, or its price has been stated incorrectly. The Seller informs the Buyer and refunds the amount paid within 14 days.

3. Prices and payment

3.1. Prices are stated in euro and include value added tax. The delivery charge is shown separately before the order is confirmed.

3.2. Payment is possible by payment card, Apple Pay or Google Pay, PayPal, internet bank payment, bank transfer against an invoice, and on receipt of the goods where that option is available for the order.

3.3. When paying by bank transfer, the order is processed after the money has been received in the Seller’s account.

3.4. If the price of an item has been stated incorrectly, the Seller informs the Buyer and offers to confirm the order at the correct price or to cancel it. Any amount already paid is refunded in full.

3.5. The Seller may change prices, but the price of an order already confirmed is not changed.

3.6. A gift card may be used to pay for goods in the online shop within its validity period stated on the card. A gift card is not exchanged for money and its value is not refunded. If the order total is lower than the value of the card, the balance remains on the card until the end of its validity; if it is higher, the difference must be paid.

3.7. The invoice for the order is sent to the e-mail address provided by the Buyer together with the order confirmation.

3.8. Discount codes are applied during checkout. One discount code may be used per order; codes are not combined. A discount code may also be used for goods that are already discounted, unless the terms of the campaign state otherwise.

4. Delivery

4.1. Delivery methods, costs and terms are stated in the “Delivery” section and during checkout.

4.2. The Seller fulfils the order no later than within 30 days from the conclusion of the Contract, unless the parties have agreed otherwise. Usually the parcel is handed over to the delivery service within one to three business days.

4.3. The Buyer must provide an exact delivery address or parcel machine and a working phone number. Costs arising from incorrect data are borne by the Buyer.

4.4. On receiving the parcel the Buyer has the right to check its contents and conformity with the order.

4.5. The risk of accidental loss of or damage to the goods passes to the Buyer at the moment the goods are handed over to the Buyer or to a person indicated by them.

4.6. If a parcel is received damaged or opened, the Buyer notes this in the delivery service documents, photographs the packaging and contents, and notifies the Seller at info@diamondsky.lv within two days. Without this evidence a claim cannot be submitted to the delivery service.

4.7. For parcels outside the European Union, customs duties, taxes and other mandatory payments in the country of receipt are paid by the Buyer. These payments are not included in the price of the goods or the delivery.

4.8. A parcel is kept in the parcel machine or post office for the period set by the delivery service. If the Buyer does not collect the parcel, it is returned to the Seller. Repeat delivery is arranged at the Buyer’s request and at their expense; if the Buyer withdraws from the order, the Seller refunds the price of the goods, retaining the actual delivery costs.

5. Right of withdrawal

5.1. A Buyer who is a consumer has the right to withdraw from the purchase within 14 days without giving a reason.

5.2. The withdrawal period starts on the day the Buyer or a person indicated by them received the goods. If one order contains several items delivered separately, the period is counted from receipt of the last item.

5.3. To exercise the right of withdrawal, the Buyer sends the Seller an unambiguous statement to info@diamondsky.lv within 14 days. The withdrawal form available in the “Warranty and right of withdrawal” section may also be used. The deadline is met if the statement is sent before the period expires.

5.4. The Buyer returns the goods within 14 days after sending the statement to: Krasta iela 1-46, Ozolnieki, Ozolnieku pagasts, Jelgavas novads, LV-3018, Latvia, SIA BLACK DIAMOND GROUP.

5.5. The cost of returning the goods is borne by the Buyer.

5.6. The Buyer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature and characteristics. Jewellery should be tried on so that no traces of wear remain.

5.7. The right of withdrawal does not apply in the cases set out in paragraph 22 of Cabinet Regulation No. 255, including where: a) the goods are made to the Buyer’s specifications or are clearly personalised, including engraving or a changed size; b) the goods are perishable or will soon expire; c) the packaging of goods that cannot be returned for health or hygiene reasons has been opened (for example earrings and piercings); d) after delivery the goods, by their nature, are inseparably mixed with other items; e) the packaging of an audio or video recording or computer software has been opened; f) newspapers, periodicals or magazines are delivered.

5.8. The right of withdrawal applies only to a consumer — a natural person purchasing goods for purposes outside their business activity. It does not apply to legal entities or to persons acting in the course of business.

5.9. If the last day of the withdrawal period falls on a Saturday, Sunday or an official public holiday, the period ends on the following business day.

6. Refunds

6.1. Having received the Buyer’s statement of withdrawal, the Seller refunds the money received within 14 days.

6.2. The Seller may withhold the refund until the goods have been received back or until the Buyer has supplied evidence of having sent them.

6.3. The refund is made using the same means of payment as the original transaction, unless the parties have agreed otherwise. The refund is free of charge for the Buyer.

6.4. In addition to the price of the goods, the Seller refunds the delivery charge paid by the Buyer, but no more than the cost of the cheapest delivery method offered.

6.5. If the Buyer has provided incorrect details for the refund, the Seller is not liable for the delay.

7. Conformity of goods and warranty

7.1. The goods must conform to the contract. In the event of non-conformity, the Buyer may submit a claim within two years of receiving the goods in accordance with the Consumer Rights Protection Law.

7.2. A claim is submitted in writing to info@diamondsky.lv, enclosing proof of purchase and a description or photograph of the item.

7.3. The Seller provides a written reply within 15 business days.

7.4. The warranty does not cover natural wear, mechanical damage, or damage caused by improper use or care, including contact with cosmetics, chlorine or sea water.

8. Settlement of disputes

8.1. Disagreements are settled through negotiation. If no agreement is reached, the Buyer may address the Consumer Rights Protection Centre (Brīvības iela 55, Riga, LV-1010, www.ptac.gov.lv).

8.2. A dispute may also be submitted through the European Union online dispute resolution platform: ec.europa.eu/consumers/odr.

8.3. The Contract is governed by the laws of the Republic of Latvia.

9. Personal data

9.1. The Seller processes the Buyer’s personal data in order to fulfil the order and to comply with statutory obligations. Details are given in the “Privacy policy” section.

9.2. Receiving news and offers is voluntary and takes place only with the Buyer’s separate consent. It can be cancelled at any time using the link at the end of the message.

10. Final provisions

10.1. The Contract is drawn up in Latvian. Translations into other languages are for information only; in case of discrepancies the Latvian version prevails.

10.2. The Seller may amend the Contract by publishing a new version on this page. The version in force at the time the order was placed applies to that order.

10.3. The parties are not liable for failure to perform or delay in performing obligations caused by circumstances beyond their control and unforeseeable: natural disasters, fire, warfare, strikes, disruptions in the operation of delivery services or payment systems, decisions of state authorities. The Seller informs the Buyer of such circumstances and agrees a new delivery term or refunds the amount paid.

10.4. The Contract was last updated on 1 September 2026.