Frequently asked questions

No. You can order without an account: an email address, a phone number and a delivery address are enough. An account is useful if you want to see your order history.

Yes. Call +371 25-60-40-40 and we will place the order for you.

Within one working day after the payment reaches us. Around public holidays dispatch can take a little longer.

You can do either while the parcel is still with us: write to info@diamondsky.lv or call +371 25-60-40-40. If the order is already on its way, accept the parcel and return it — you have 14 days for that.

Usually 1–3 working days. Delivery to a parcel locker takes 2–4 working days, courier delivery 1–2. The exact time for the option you choose is shown in the cart.

Delivery to any parcel locker in Latvia is free, whatever the order comes to. A Latvijas Pasts branch is 2.99 € and free from 50 €. A courier to your door is 5.66 € with Unisend and 6.50 € with Omniva, free from 100 €. Rates for other countries are on the Shipping page.

We do. Delivery to Lithuania and Estonia takes 1–4 working days, to other European Union countries from 3 working days, and to the rest of the world from 7 days. The price depends on the country and the delivery method. The exact time will be shown in the cart.

7 days. The collection code comes by SMS. Delivery to a locker in Latvia is always free, but sending an uncollected order out again has to be paid for at the courier's rates.

We operate as an online shop only: there is no physical shop and no collection point, and every order is delivered. Within Latvia, delivery to a parcel locker is free whatever the order comes to.

Write to info@diamondsky.lv — we will sort it out with the courier. If the parcel is crushed or has been opened, photograph it before you unpack everything and send us the pictures within two days of receiving it.

By card, from your online bank, in instalments, with a gift card, by prepayment invoice or by card on delivery (+2.99 €). Payments are handled by Klix by Citadele — we never see or store your card details. More on the Payment page.

Yes, through Klix Pay Later. The amount runs from 50 to 7000 €, you need to be between 18 and 80 years old, and no down payment is needed. The monthly payment is shown in the cart before you check out. How it works is described on the Klix instalments page.

Yes, every price includes 21 % VAT. Nothing else is added at checkout apart from delivery and the services you choose yourself.

You can. Once the order is placed, the invoice arrives at the email address you gave, with the amount and our bank details. The invoice is valid for 5 days. If the payment does not arrive, we cancel the order.

Yes. Write to us within 14 days of receiving the order; you do not need to give a reason. The piece itself can be sent later — you have another 14 days for that. Write to info@diamondsky.lv and we will tell you where to send the parcel. The full terms are on the Returns and warranty page.

The buyer. We do not accept parcels sent cash on delivery. If the mistake was ours and we sent the wrong piece or something was missing from the parcel, we pay for the postage.

Within 14 days of the parcel reaching us, once we have checked that the piece is in good condition. The money goes back to the same account or the same card the payment came from. We do not refund in cash.

The return is arranged by whoever placed the order, and the money goes back to their card or account. If the piece was a gift to you, ask the person who gave it to write to us.

Body piercing jewellery, for reasons of hygiene. We also cannot take back pieces that have been worn, pieces without tags or packaging, and gift cards. Earrings can be returned if they have not been worn and the packaging is intact.

If it is a manufacturing fault, you have 2 years from the day of purchase. Send us the order number and a photograph: we will repair it, replace it or refund you — the choice is yours. Tarnished silver, worn plating and scratches count as wear, not as a fault.

You can exchange it within the same 14 days and on the same terms as a return, either for a different size or for a different piece. Write and tell us what you would like instead. We will check what is in stock and explain how to send the parcel back. If the new piece costs more, the difference has to be paid.

Our silver is 925 fineness, our gold 585 or 750 fineness. The hallmark is stamped on the piece itself.

No. We do not use nickel: in the European Union its content in jewellery is strictly limited, and we have given it up altogether. Our plating is hypoallergenic and does not irritate the skin in everyday wear.

No, we do not engrave.

A ring size is the inner diameter in millimetres: size 17 matches a finger circumference of about 53 mm. At home you can work it out from a ring that fits well, or by measuring the finger with a strip of paper. Measure in the evening, with warm hands. The size chart and both methods are on the Ring size guide page.

The model is out of stock at the moment, but we will make it for your order. We allow up to 10 working days for that, and it is usually quicker. The price is fixed when you place the order, and a pre-order can be returned on the usual terms. More on the Pre-order page.

That is natural oxidation from air, perspiration and cosmetics, not a fault. The shine comes back after cleaning with a soft silver cloth. Baking soda, toothpaste and other abrasives are no good: they leave fine scratches. The rest about care is on the Jewellery care page.

Yes. Wrapping costs 3.49 € per piece and is added in the cart to each item separately. We wrap the branded box in black paper with a copper pattern and tie it with a satin ribbon. It does not add to the time needed to prepare the order.

Yes. Give the recipient's address at checkout. The invoice and payment details are sent to the buyer's email address; they are not put in the parcel. If the parcel is a gift, say so in the order comment.

Give a Diamond Sky gift card — the recipient will choose something they like. You set the amount and the message at checkout. The card is valid for 12 months and can be spent over several purchases.