DISTANCE CONTRACT
The following distance contract shall apply to all current and future business relationships between SIA BLACK DIAMOND GROUP and the purchaser or client. Both consumers and entrepreneurs shall be clients within the meaning of the DC. These general conditions of sale govern the rights and obligations of the purchaser with regard to the products sold from the commercial platform accessed via the website diamondsky.lv, within the framework of the distance selling system.
1. GENERAL TERMS
1.1. By ordering a product, the client agrees to the distance contract that have been provided to them at the time of purchase during the ordering process. Deviating or conflicting general terms and conditions established by the client will not be an integral part of the contract even though DIAMOND SKY JEWELRY is not actively and explicitly rejecting them or even though the client is referring to their deviating DC before or during the purchase;
1.2. The content of the DC consists of crucial pieces of information SIA BLACK DIAMOND GROUP is obliged to provide, according to the Latvian law of the Consumer Right Protection considering distance contracts and electronic commerce;
1.3. The Distance contract comes into force, as soon as the Customer (Consumer) has made the order using the Internet, phone or in another way and has received from the Seller order confirmation by means of e-mail. The order and order confirmation are considered as received when both parties have access to them;
1.4. Concluding the contract, the Customer consents to the desire to buy goods according to the terms and conditions of the distance contract. The Customer also confirms that he/she is fully acquainted with the General terms and conditions of the contract and agrees to them.
2. GENERAL PAYMENT AND DELIVERY TERMS
2.1. Under given contract SIA BLACK DIAMOND GROUP undertakes to deliver the goods ordered to the buyer, and the buyer undertakes to accept and pay for the goods ordered, depending on the chosen type of delivery;
2.2. The Customer can place an order and enter a contract via telephone, in writing e-mail or via the order system installed into the online shop of the seller;
2.3. The price listed in the order shall be binding. The value-added tax is included in the price. In case of foreign payment transactions causing bank commissions, the purchaser cannot request the bank charge to be subtracted from the price;
2.4. Payment can be conducted via bank transfer, bank link or credit card. Advance payments shall be considered in the invoice. SIA BLACK DIAMOND GROUP reserves the right to exclude certain terms of payments in specific cases;
3. CONTRACT'S ENTRY INTO FORCE
3.1. The Seller undertakes to comply with the terms of the distance contract not later than in 10 days after receipt of order from the Consumer, if the parties have not agreed about other term. If the Seller cannot fulfill the terms of the Contract because the goods ordered by the Consumer are not
available, the Seller undertakes to inform the Consumer. In that case, the Seller can offer the Consumer the equivalent goods or return goods’ full price;
4. PRICE OF GOODS AND PAYMENT
4.1 The payment options for the goods are indicated in the "
Payment" section of the Website, which is an integral part of these Terms.
4.2 The price of the Goods sold in the diamondsky.lv online store is indicated in Euros and includes value added tax.
4.3 In the event that the price of the Product ordered by the Buyer has been indicated inappropriately, the Seller informs the Buyer to confirm the Order about the revised price or cancellation of the Order. If it is not possible to contact the Buyer, this Order is considered cancelled. If the order has already been paid, the Seller returns the amount paid to the Buyer in cashless form.
4.4 The Seller can change the price of the Products on the Website unilaterally. At the same time, the price of the Goods ordered by the Buyer cannot be changed unilaterally.
4.5 The Seller has the right to limit the payment methods available to the Buyer depending on the amount of the Order.
4.6 The Seller has the right to request the Buyer's passport or ID card if the order is paid by credit card.
5. ORDER DELIVERY
5.1 Product delivery options and approximate deadlines are indicated in the "
Delivery" section of the Website, which is an integral part of these Terms, as well as in the Product description.
5.2 After delivery, the Order is transferred to the Buyer or to a third party, if the Buyer has agreed on this in writing.
5.3 In order to prevent fraud when delivering a pre-paid Order, the supplier has the right to request a document confirming the identity of the Recipient.
5.4 The Seller's obligation to hand over the Product to the Buyer shall be considered fulfilled when the courier has handed it over to the Buyer or the Buyer has received it at the post office or other pre-arranged place of receiving the Order (including self-pickup).
5.5 Upon receiving the Order from the courier or at the delivery point, the recipient has the right to check the delivered Product and verify its compliance with the specified quantity, range and product package.
5.6 The risk of accidental damage to the product is transferred to the Buyer from the moment the order is handed over to him.
6. WARRANTY AND RETURN OF ORDERED GOODS AND MONEY
6.1 The buyer has the right to return the goods within 14 days from the date of purchase.
6.2 Online shop DIAMOND SKY provides two years of manufacturer's warranty for all goods
6.3 DIAMOND SKY JEWELRY provides statutory warranty rights on each and every purchased product. In case of defects, the consumer is given the choice whether the defect shall be compensated by subsequent fulfilling in the form of refusal or by sending a replacement. SIA BLACK DIAMOND GROUP is entitled to rejecting subsequent improvement of the defect under the following conditions: If the method chosen by the consumer to correct the deficiency can only be carried out under disproportionate costs and if certain other methods or performances of improvement cause no disadvantages for the consumer. If the client is an entrepreneur, DIAMOND SKY JEWELRY may choose between replacement delivery and subsequent improvement.
6.2 The return of goods takes place and money in accordance with the conditions described in the section "
Warranty and right of refusal", which is an integral part of these Terms.
6.3 The money for the returned goods will be returned to you by bank transfer to the account specified in your return form, within 14 working days. When paying by bank card, the funds will be returned to the same bank card.
6.4 The seller is not responsible for unfulfilled or delayed refunds for returned goods if the buyer has provided incorrect data required for the return.
6.5 Address to which the product can be returned: Krišjāņa Valdemāra 149, Riga, LV-1013, SIA BLACK DIAMOND GROUP. You can also return the goods through Omniva service: Kr. Valdemāra ielas 112 RIMI parcel machine.
6. OTHER TERMS OF THE CONTRACT
6.1. The Customer confirms that he/she has not or will not have during the term of Contract any claims to the use of information specified by the Customer during registration as well to the use of e-mail for mailing of promotional materials, news and other information. The Customer does not object receiving of such information;
6.2. The Customer has the right to refuse information reception, clicking the link at the end of e-mail sent by Seller to the Buyer’s e-mail address;
6.3. The Contract and its terms continue until its execution. In case of Contract interruption, the terms and conditions which regulate the Legal relations of the parties after interruption of the Contract work remain in force.
6.4. Correction of information : the Buyer can correct any errors which have been established after order confirmation, contacting us by phone: +371 25 604040 or e-mail: info@diamondsky.lv.
7. REVISION TO TERMS
7.1 We regularly review our Terms. Any changes made will be posted on this page.
7.2 These Terms came into force and were last updated on 30.09.2023
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